General FAQ

  1. What is Remote Desktop Manager Server?
  2. Why buy Remote Desktop Manager Server?
  3. What are the key benefits of Remote Desktop Manager Server?
  4. Can I get a trial of Remote Desktop Manager Server?
  5. Does Remote Desktop Manager Server include a client license of Remote Desktop Manager?
  6. I’ve already purchased a Remote Desktop Manager client license. Can I receive a credit?
  7. Is Remote Desktop Manager Server subscription based?
  8. What if I no longer want/need a Remote Desktop Manager Server? Is my data still accessible?
  9. I don't like your subscription based model. Do I have other options?
  10. Can I upgrade from a SQL Server data source to Remote Desktop Manager Server?
  11. Can I downgrade from a Remote Desktop Manager Server down to SQL Server data source?

Answers

  1. What is Remote Desktop Manager Server?

    Remote Desktop Manager Server is similar to Remote Desktop Manager Online, except that it is designed for a private hosting internally or over the Internet.

    Top

  2. Why buy Remote Desktop Manager Server?

    Ideal for businesses that would prefer to store their data in-house, want to deploy their own SSL certificate or firewall, or who need Active Directory integration with role management.

    Top

  3. What are the key benefits of Remote Desktop Manager Server?

    Remote Desktop Manager Server is installed on your hardware, in your environment, or with your ISP to give you total control of everything, including:

    • Active Directory integration
    • Role management
    • Machine (Server / OS)
    • Firewall
    • Database
    • Backup
    • SSL
    • Internet connection

    Remote Desktop Manager Server also offers an improved security model, as database access is filtered by the server and no direct connection is established. This secure architecture is a significant improvement over standard client-server architecture. (SQL Server data source)

    Top

  4. Can I get a trial of Remote Desktop Manager Server?

    Yes - Request a trial

    Top

  5. Does Remote Desktop Manager Server include a client license of Remote Desktop Manager?

    Yes, Remote Desktop Manager Server comes with a global client license of Remote Desktop Manager Enterprise. A separate purchase is not required. With this comes an unlimited client license including maintenance for as long as the Remote Desktop Manager Server subscription is kept current.

    Top

  6. I’ve already purchased a Remote Desktop Manager client license. Can I receive a credit?

    Yes, please let us know prior to purchasing and we will credit you the full amount of your purchase price towards a subscription of Remote Desktop Manager Server. Amount may be prorated depending on date of initial purchase at Devolutions' discretion.

    Top

  7. Is Remote Desktop Manager Server subscription based?

    Yes, Remote Desktop Manager Server is subscription based. You can subscribe for one (1) year or three (3) years at a time. Giving you unlimited client connectivity for that period of time.

    Top

  8. What if I no longer want/need a Remote Desktop Manager Server? Is my data still accessible?

    Yes, once your Remote Desktop Manager Server subscription is expired you can keep on using all your clients since you have a Global license. However the Remote Desktop Manager Server data source will no longer be accessible therefore you will need to connect via SQL Server data source. Keep in mind that you no longer be getting client updates via a maintenance contract unless you purchase such contract.

    Top

  9. I don't like your subscription based model. Do I have any other options?

    Contact us we may be able to help.

    Top

  10. Can I upgrade from a SQL Server data source to Remote Desktop Manager Server?

    Yes, the underlying SQL server database structure for the SQL Server data source is a subset of the Remote Desktop Manager Server database structure. When installing/configuring the Remote Desktop Manager Server simply specify the existing database and choose upgrade.
    Note: Before executing any database modification it is always a good idea to make sure you have a proper backup of the database.

    Top

  11. Can I downgrade from a Remote Desktop Manager Server down to SQL Server data source?

    Yes, since database for Remote Desktop Manager Server database is a super set of the SQL Server data source. Simply connect to the database using the SQL Server data source and all will work as it did before. Keep in mind that all Remote Desktop Manager Server features will not be accessible when using the SQL Server data source.

    Top